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No loan officer responses the telephone and each voicemail is full

Crappy customer service… Can’t started to loan officer. Started refinance procedure. Turned-in the documentation, missed 5 closings. Nonetheless prepared! Losing money. Complicated customer support. Bad deal! How performed it availableloan.net payday loans for military veterans started to 4.5 mil during the conversion? Ask your Claims Attorney Office.

They remain move us to the mortgage processors

Awful customer care. I was referring to a beneficial re-finance due to the fact no nearer to closing than simply I found myself into the June. Customer support was a joke. They just import me to differing people, and i am bounced as much as such as for instance a golf ball. Extremely disappointed and you can upset and you can have always been swinging my mortgage as quickly as possible. Don’t highly recommend The Rez at all.

My loan is that have Ditech therefore are marketed so you can The new Rez

Avoid using NEWREZ….greatest mistake I’ve produced. Started seeking to refi. Given that Can get it is currently Oct still waiting. I’ve sent the same papers inside several times. Are unable to arrive at someone by cell phone. My financing are recognized two months in the past still waiting. The organization try a joke go somewhere else.

The fresh Rez ‘s the worst mortgage company!! This new Rez titled and available to refi my personal financing on a good straight down rate of interest. The loan Manager Ryan explained it might be effortless “no hassle”. He and said it’s not necessary for another appraisal as loan was just 12 months old so we were not providing any more funds aside! HA… 5 months after they are asking for docs it curently have. The mortgage Processor chip don’t comprehend the docs I publish to their safe site. The newest positively poor bank We have previously caused! Conserve the fresh new fury and get another bank!!

NewRez/Shellpoint acquired all of our home loan off Ditech. Very first percentage so you’re able to NewRez was a student in , and that we set up through the NewRez webpages getting automated repayments on the to begin every month. The went well up to . They never got the brand new percentage which had been said to be taken from our savings account! We did not observe up until we had a visit to your regarding certain uncommon number stating they certainly were NewRez, failed to talk to her or him as we didn’t accept the quantity. Tested the membership online via their website and you will low and you may view the latest Oct percentage had not become automatically acquired! Had to the phone that have NewRez customer care quickly to obtain away that was taking place and you will try told it was certain version of “glitch”. Mind you, payments being transferring to have percentage really well as ! There’s loads of money in the fresh family savings because of it! We spoke having several different persons on , on next individual using payment over the phone which have brand new declaration from the girl that there might be no later charges, zero fee therefore could be ACH. It is now as well as on their web page it’s showing myself it is an enthusiastic unapplied percentage! What on earth, this is actually the Oct 1 fee and really should was used as such Instantly towards the . Therefore we get on the phone again together with them today and you may query what are you doing? Is informed that she’d quickly request it is applied to the fresh new October fee and you may “you aren’t later” We contacted the financial following conversing with NewRez into the and you can the financial institution said “zero test in the fee got asked from the NewRez/Shellpoint, it (the bank) commonly finishing people fee and then we has an abundance of money to pay for cuatro several years of costs”! I have lower than one year left on this subject initial mortgage and generally are undoubtedly considering visiting the condition lawyer general’s work environment, the greater team bureau, choosing an attorney and investing this off now. Our on the internet account having NewRez suggests the second fee is auto-paid back is scheduled to possess The fall of step one, but if i make an effort to look at the scheduled automatic costs, they informs us we can not since account are “overdue”. This is so wrong toward of several accounts! We have Never been later inside the 29 many years with the home loan percentage so we has the greatest credit rating more than 850! Are they now likely to screw all of our credit score? Eliminate Her or him!