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Zero financing officer solutions the phone each voicemail is actually complete

Crappy customer support… Cannot arrived at financing administrator. Been re-finance processes. Turned-in most of the records, missed 5 closings. However wishing! Taking a loss. Troublesome support service. Crappy offer! Just how did they arrive at cuatro.5 billion inside the sales? Pose a question to your States Attorney Office.

They remain moving us to brand new mortgage processors

Awful support service. I’ve been referring to an effective refinance while the no nearer to closure than just I was inside June. Customer care was a joke. They simply transfer us to each person, and i am bounced doing such a basketball. Very distressed and you will enraged and you will are moving my personal financial at the earliest opportunity. Don’t highly recommend The brand new Rez after all.

My mortgage is having Ditech therefore try marketed to Brand new Rez

Avoid the use of NEWREZ….most significant error I’ve generated. Been seeking refi. As the May it is now October nonetheless wishing. You will find delivered an identical documents inside several times. Are unable to visited somebody by mobile phone. My loan try acknowledged 8 weeks before nonetheless waiting. The organization are bull crap go someplace else.

Brand new Rez is the worst mortgage lender!! The fresh new Rez entitled and you can offered to refi my financing during the good lower interest. The loan Administrator Ryan said it would be simple “no problem”. He and said no need for the next assessment once the mortgage was only 12 months dated and we were not getting one more cash aside! HA… 5 months later on he or she is asking for docs it actually have. The borrowed funds Processor chip don’t comprehend the docs I upload on their secure web site. The newest absolutely worst financial I have actually ever worked with! Save your self this new rage and get other financial!!

NewRez/Shellpoint gotten our very own mortgage regarding Ditech. Basic commission so you’re able to NewRez was at , and therefore we arranged via the NewRez web site to own automated repayments on first of per month. All of the went really up until . They never took the new fee that was supposed to be pulled from our bank account! We failed to notice until i got a call to your off specific unusual amount stating they certainly were NewRez, did not speak to him or her while we did https://www.availableloan.net/loans/100-dollar-payday-loan not admit the number. Checked all of our account on the web through the website and you can reduced and you will view the fresh new Oct payment had not been instantly received! Got with the cellular telephone having NewRez support service immediately to track down aside that was taking place and you may are told it had been some particular “glitch”. Mind you, money having been animated to possess percentage very well given that ! There can be a lot of profit the latest savings account for this! I spoke which have a few other individuals for the , on the 2nd person taking the percentage over the telephone that have the fresh new report from the girl there would be zero late charge, no fee and it is ACH. It is currently and on the web page it’s exhibiting me that it is an enthusiastic unapplied fee! What the deuce, this is the October step one payment and should was basically applied therefore Quickly towards the . So we log on to the device once again together with them today and ask what are you doing? Is actually advised that she would instantaneously request it is used on this new Oct percentage and you can “you’re not later” I contacted all of our lender following talking to NewRez to your and the lending company told you “no try during the percentage is questioned of the NewRez/Shellpoint, it (the financial institution) commonly ending people fee and we also has actually a great amount of currency to fund 4 years of payments”! You will find lower than 1 year remaining about this initial home loan and therefore are positively given going to the condition lawyer general’s work environment, the greater organization agency, choosing an attorney and you may paying that it out of today. All of our on line account with NewRez reveals the second percentage as auto-repaid is set to own Late step one, but if we just be sure to look at the scheduled automatic costs, they informs us we simply cannot as the membership try “overdue”. This is so that incorrect towards of a lot levels! I have Not ever been late inside 31 age with this financial percentage and now we provides the best credit history more 850! Will they be today gonna fuck our credit rating? Abstain from Him or her!